Queen Hair Return Policy

Order change & cancellation policy
  • All stock order information can be freely changed and cancelled before shipping out.
  • All custom order can change detail information and be cancelled freely within 48 hours once placing the custom order.
  • A 10% handling fee will be deducted off the total for the change or cancellation of custom wigs after 48 hours.
Return & exchange policy

The goal at Queen Hair Products is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.

  • Please ensure the first contact within 7 working days once received.
    (Once beyond 7 working days, we won't offer free exchange or free return service)
    (Please keep a good contact during this period)
  • All wigs except for cap construction and cap size can be freely exchanged
    (In the event the customer made an error in choosing cap construction or cap size,
    we may charge a $30 restocking and handling fee.)
  • Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
  • We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
  • Clearance wigs are not eligible for return or exchange.

Return & exchange process

Step 1
Please contact our Queen Hair service representatives within 7 days of receipt of your wig via email.
Email:[email protected]
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.

Step 2
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.

Step 3
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to [email protected] after you have shipped your package.

Repair services

Our customers can enjoy a one -time complimentary repair service for their unit within three months of purchase(except some man-made serious damage). If you wish to have your wig repaired after 3 months, you will be charged a fee based on the repair that needs to be done. Please contact our customer service team for more details.
Please contact our customer service before returning wigs because we need to make sure whether it can be repaired.
Email:[email protected]
Most repairs take 36-40 business days
You are also responsible for the return shipping charge which is about $8-$12 for U.S. customers.